At q988 we take the privacy and security of our members' personal data seriously. This Privacy Policy explains precisely what information we collect, why we collect it, how it is used, and what rights you hold over your data as a member of Pakistan's trusted online gaming platform.
Six core principles that define how q988 handles your personal information
q988 employs industry-standard encryption protocols, secure socket layer (SSL) technology, and strict access controls to protect all member data stored on our systems. Your personal and financial information is never transmitted or stored without appropriate technical safeguards in place.
q988 does not sell, rent, or trade your personal data to unaffiliated third parties for their independent marketing purposes. Your information is shared externally only where required by our operational partners, regulatory obligations, or where you have given explicit consent.
As a q988 member you have the right to access, correct, export, and request deletion of your personal data. We make exercising these rights straightforward — contact our support team and we will respond within the timeframes required by applicable data protection regulations.
q988 collects only the personal data that is genuinely necessary for the lawful and efficient provision of our gaming services, regulatory compliance, and the security of our platform. We do not collect data speculatively or for purposes beyond those disclosed in this Policy.
q988 processes personal data in accordance with the requirements of its international gaming licence and applicable data protection standards. Our compliance team regularly reviews data handling practices to ensure they remain current with evolving regulatory expectations.
This Privacy Policy is written in plain, accessible English so that members across Karachi, Lahore, Islamabad, Faisalabad, and beyond can clearly understand how their data is being used. We do not bury important disclosures in technical language or obscure footnotes.
This Privacy Policy ("Policy") describes how q988 ("the Platform", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("Member", "you", "your") who access or use any service provided through q988.pro and any associated mobile or application interfaces.
By registering a q988 account or otherwise using our services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside q988's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
q988 is an online gaming platform operated under an internationally recognised gaming licence. The platform offers sports betting, live casino, slots, lottery-style games, crash games, and related gaming services to eligible adult members. For all data protection purposes, q988 acts as the data controller in respect of personal data collected through the q988 platform.
Our designated data protection contact can be reached at any time via our support channels. For data-related enquiries, please contact us at [email protected] with the subject line "Data Privacy Enquiry" and our compliance team will respond within the applicable statutory timeframe.
q988 collects personal data across several categories, each of which is necessary for a specific operational or regulatory purpose. The categories of data we collect are as follows:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC / passport number, photograph | Age verification, KYC compliance, account security |
| Contact Data | Email address, mobile number, residential address | Account communication, support, regulatory correspondence |
| Financial Data | JazzCash / EasyPaisa account reference, bank account details, transaction history | Payment processing, AML compliance, withdrawal verification |
| Gaming Activity Data | Bets placed, games played, win/loss history, session duration | Service provision, responsible gaming monitoring, fraud prevention |
| Technical Data | IP address, device type, browser type, operating system, cookies | Platform security, fraud detection, user experience optimisation |
| Communications Data | Live chat transcripts, support emails, survey responses | Customer service, dispute resolution, quality assurance |
| Marketing Preferences | Opt-in / opt-out status, preferred communication channels | Targeted communications where consent has been given |
q988 collects personal data through the following channels and methods:
q988 uses the personal data it collects for the following purposes:
q988 processes personal data only where a valid legal basis exists. The legal bases we rely upon are as follows:
As q988 operates under an international gaming licence, certain personal data may be transferred to and processed in jurisdictions outside Pakistan. Where such transfers occur, q988 ensures that appropriate safeguards are in place to protect your data, including:
If you would like further information about the specific safeguards applicable to any international transfer of your data, please contact our support team at [email protected].
q988 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and for as long as required or permitted by applicable law and regulatory obligations. The following general retention principles apply:
When personal data is no longer required, q988 takes reasonable steps to securely delete or anonymise it in a manner that prevents reconstruction or identification.
Subject to applicable law, you have the following rights in relation to the personal data q988 holds about you. You may exercise any of these rights by contacting our support team:
q988 will respond to rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further two months, in which case we will notify you of the extension and reason within the initial 30-day period. Exercising your rights is free of charge unless a request is manifestly unfounded or excessive.
q988 uses cookies and similar tracking technologies on its platform to enhance user experience, maintain session security, and gather analytical data. Cookies are small data files stored on your device when you access the q988 platform. The following categories of cookie are used:
You may manage your cookie preferences through the cookie settings panel available on the q988 platform. Please note that disabling certain categories of cookie may affect the availability or performance of some platform features.
q988 services are strictly intended for individuals aged 21 years and above. q988 does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the q988 registration process, and documentary proof of age may be requested at any time.
If q988 becomes aware that personal data has been collected from a minor without appropriate parental or guardian consent, that data will be deleted promptly and the associated account closed. If you believe a minor has registered a q988 account, please contact us immediately at [email protected].
q988 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Whilst q988 takes all reasonable steps to protect your data, no internet-based system is entirely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights and freedoms, q988 will notify you and the relevant regulatory authority as required by applicable law.
q988 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform services. Where changes are material, q988 will notify members via email or a prominent on-platform notice prior to the changes taking effect.
The effective date at the top of this Policy indicates when the current version came into force. We encourage you to review this Policy periodically to stay informed about how q988 is protecting your data. Continued use of the q988 platform following any update constitutes acceptance of the revised Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way q988 handles your personal data, please contact our data protection team through any of the following channels:
q988 is committed to addressing all privacy-related enquiries fairly and transparently. If you are not satisfied with our response to a data protection concern, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.
Now that you understand how we protect your privacy, join thousands of Pakistani members enjoying cricket betting, live casino, slots, and instant PKR transactions — all secured by q988's robust data protection framework.
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