Safer Gambling — q988's Core Commitment

Gaming Should Be
Fun, Not a Problem

q988 believes that gaming is at its best when it stays entertaining and within your control. Our Responsible Gaming framework gives every member across Pakistan — from Karachi to Lahore, Islamabad to Faisalabad — the tools, information, and support needed to stay in charge of their play.

21+
Age Minimum
24/7
Support Available
PKR
Deposit Limits
100%
Self-Exclusion Enforced

q988's Responsible Gaming Pledge: We are committed to operating a gaming platform that is fair, transparent, and genuinely mindful of player wellbeing. We actively invest in tools that help members manage their gaming behaviour, and we strictly enforce our 21+ age restriction across every product and service on the platform. If gaming ever stops feeling like entertainment and starts feeling like a burden, q988 is here to help — not just as a service provider, but as a platform that genuinely cares about the communities it serves across Pakistan.

Your Responsible Gaming Toolkit

Six practical tools q988 provides to keep you in control at all times

Deposit Limits

Set a daily, weekly, or monthly PKR deposit cap on your q988 account. Once your chosen limit is reached, no further deposits are accepted until the period resets. Reducing your limit takes effect immediately; increasing it requires a 7-day cooling-off period to prevent impulsive decisions.

Session Time Limits

Define how long you want to play in a single session. When your time is up, q988 will automatically log you out and display a cool-down prompt. You can set session reminders at 30-minute intervals to stay aware of how long you have been playing.

Loss Limits

Cap the total amount you are comfortable losing over a set period. q988 will track your net losses in real time and suspend betting activity the moment your self-defined loss threshold is reached, protecting your bankroll and your peace of mind.

Reality Check Reminders

Enable periodic on-screen notifications that show you a summary of your current session — time spent, amount wagered, and net result. These reality checks are designed to break the flow of play and encourage a conscious decision about whether to continue.

Cooling-Off Period

Take a structured break from q988 for a fixed period — 24 hours, 7 days, or 30 days. During a cooling-off period your account remains intact but all deposits, bets, and casino activity are suspended. This is a great first step if you feel you need some distance.

Self-Exclusion

Request a full self-exclusion from q988 for a minimum of 6 months or permanently. During self-exclusion your account is locked, marketing communications are stopped, and you will not be able to create a new account. This is our strongest protective measure and it is irrevocable for the chosen period.

Recognising Problem Gambling

Honest self-awareness is the first step. Watch out for these warning signs in yourself or someone you care about.

Spending more money or time gambling than you originally planned or can afford.
Chasing losses — continuing to bet in an attempt to win back money you have already lost.
Feeling restless, irritable, or anxious when you try to reduce or stop gambling.
Neglecting work, family, or social responsibilities because of time or money spent on gaming.
Borrowing money, selling personal items, or taking loans to fund gambling activity.
Lying to family members or friends about how much you gamble or how much you have lost.
Using gambling to escape stress, depression, anxiety, or other emotional difficulties.
Feeling unable to stop even when you genuinely want to, despite repeated attempts.
If any of these signs feel familiar, please use q988's self-exclusion tool or reach out to our 24/7 support team immediately. Asking for help is a sign of strength, not weakness. Our team in Pakistan is trained to respond with care and without judgement.

How to Request Self-Exclusion on q988

A straightforward process that gives you complete control over your account

Requesting Self-Exclusion

If you feel that a break from q988 is the right decision, our self-exclusion process is simple, immediate, and fully confidential. You can choose a temporary cooling-off period or a permanent exclusion — the choice is always yours.

  • 1 Log in to your q988 account and navigate to Account Settings.
  • 2 Select Responsible Gaming from the settings menu.
  • 3 Choose your preferred exclusion duration: 6 months, 1 year, 5 years, or permanent.
  • 4 Confirm your identity and submit the request. Exclusion is activated instantly.
  • 5 All marketing emails and promotional messages from q988 are stopped immediately.
  • 6 Your account balance is secured. Withdrawal of remaining funds can be requested via our support team.

Need Help Right Now?

If you are unable to access your account settings or prefer to speak with someone directly, our 24/7 support team can initiate a self-exclusion on your behalf. All requests are treated with complete confidentiality.

Email: [email protected]
Use the subject line "Self-Exclusion Request" for immediate priority handling.
Live Chat: Available 24/7 directly through the q988 platform. Our trained support agents will process your request the moment it is received.

Please note: once a self-exclusion is active it cannot be reversed before the chosen period expires. This is by design — it is the strongest protection we can offer and we enforce it without exceptions.

Available Limit Controls at a Glance

All limits can be set or adjusted from your q988 account settings at any time

Limit Type Options Available Takes Effect To Increase Status
Deposit Limit Daily / Weekly / Monthly (PKR) Immediately on reduction 7-day waiting period Available
Loss Limit Daily / Weekly / Monthly (PKR) Immediately on reduction 7-day waiting period Available
Session Time Limit 30 min / 1 hr / 2 hr / Custom Next login session 24-hour waiting period Available
Reality Check Every 30 / 60 / 90 minutes Immediately No restriction Available
Cooling-Off Period 24 hours / 7 days / 30 days Immediately Cannot be shortened Available
Self-Exclusion 6 months / 1 yr / 5 yrs / Permanent Immediately Cannot be reversed early Available

Quick Self-Assessment

Answer honestly. This is for your benefit alone — no data is collected or stored.

Is My Gambling Still in Control?

If you answer "yes" to three or more of the following questions, we strongly encourage you to use one of q988's responsible gaming tools or speak to our support team.

Have you ever spent more money on gambling than you intended to in a single session?
Have you borrowed money or sold belongings to fund your gambling in the past 12 months?
Has gambling ever caused arguments, stress, or distance between you and family members?
Do you find yourself thinking about gambling frequently throughout the day, even when not playing?
Have you tried to cut back or stop gambling but found it difficult to do so?
Do you gamble to escape feelings of stress, anxiety, loneliness, or depression?
After losing, do you feel a strong urge to return and bet more to try to recover your losses?
21+

Strictly Adults Only

Every q988 service — sports betting, live casino, slots, and lottery-style games — is strictly reserved for individuals aged 21 and above. This is non-negotiable and rigorously enforced.

Our 21+ Enforcement Policy

q988 implements mandatory age verification at multiple stages of the member journey. During registration, all new members are required to confirm they are aged 21 or above. Before any withdrawal is processed, our KYC team reviews identity documents — including CNIC or passport — to confirm that the account holder meets the minimum age requirement.

Any account found to belong to a minor is closed immediately, all funds are withheld pending review, and the case is referred to our compliance team. q988 takes underage gambling extremely seriously and cooperates fully with any regulatory investigation in this area.

We strongly encourage parents and guardians across Pakistan to use internet filtering software to prevent underage access to gaming websites. If you suspect a minor has registered a q988 account, please contact us immediately at [email protected].

Parental Controls: Freely available tools such as Net Nanny, Qustodio, and your mobile carrier's family protection services can help restrict access to online gaming platforms for underage users in your household.

Enjoy q988 — Always on Your Own Terms

Gaming at q988 is meant to be a source of entertainment, not stress. Set your limits, use our tools, and play within a framework designed to keep you safe. Join thousands of responsible members across Pakistan playing cricket betting, slots, and live casino with confidence.

21+ only  |  PKR Deposits  |  Licensed Gaming  |  Play Responsibly

21+ Only — q988 is strictly for adults aged 21 and above. Gambling can be addictive. Please play responsibly. Responsible Gaming